i was advised to do the following and it worked. keep in mind anything you do is at your own discretion and risk, though. but it should be fine.
whet to do is just, right-click on the device in the device manager, and select remove device. really remove it from your system. then reboot, and windows should “refind” it and install proper and working drivers, status, etc.
i did this for my secondary ide port! but it worked like a charm. setings, drivers get corrupt, overwritten, etc.
I use Win XP pro so if you use a different OS your mileage may vary. also, to really scare you, the end of my story was, i then got i/o conflicts in the primary ide, and brazenly tried the same move on it! of course, i lost the ability to boot, completely! even in safe mode! i removed my hdd port, basically. but, winxp has a very powerful feature called repair install, and by booting from the cd, it will reinstall all os files, while respecting and maintaining the original install settings, etc. so end of the story was i got my os back just as i left it (had to go update online of course cuz all the updtated files had been overwritten, no biggie), and got my burner fully funtioning, as well as the whole pc. so happy ending.
i consider myself intermediate-level pc/os skills. if you don’t feel competent eough, you might not want to try it. but it really isn’t that painful, and frankly it might be your only solution. good luck.