I don’t know how to fix that problem, but I will say if you happen to have VLC on your computer uninstall it.
VLC didn’t work right for me but even worse it screwed up my WMP.
I consider VLC “Malware”, as it corrupted ALL of my stored mp3 files
(including the ones in the recycle bin) and applied “VLC File” Tags to each and every one of them.
Fortunatly they were all backed-up on a disconnected hard drive, but even after uninstalling VLC, my aged but beloved WMP7.1 wouldn’t work, even after uninstalling, rebooting several times and re-installing it.
A fresh copy of WMP9.0 downloaded directly from Microsoft did work, but I’m a bit suspicious of most freeware DVD playing software for this reason.
I also had a bad experience trying to make Nero (I forget which version) coexsist on my previous windows98 system
Again it was the nero install that caused WMP to stop working.
(Nero also screwed up my Roxio)
So neither VLC or Nero can be described as “plays well with others”
Incase you haven’t “Read between the lines” what I’m saying here is that WMP has an excellent user interface, and is an excellent PLAYER (I personally don’t use it for anything else)
but other audio management software SCREWS IT UP.
this is NOT the fault of WMP, but the fault of the other software writers, WMP DOES work with the various Roxio/ECDC programs
I’d be suspicious of OTHER software on your computer, but failing all else go to the Microsoft website and download/reinstall a fresh copy of WMP (I personally recommend 9.0), it’s not like it costs anything to do so…