Did you execute the rest of the steps in the instructions as outlined in the posted link?
- Boot your computer into the Safe Mode
- Navigate to the c:\windows\internet logs folder
- Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the folder
- Clean the Recycle Bin
- Reboot into the normal mode
- ZA will be just like new with no previous settings or data
The instructions continue further…
Once this is finished, reboot back into the normal mode and in the new network found windows, set the new network to Trusted.
Then do this to ensure the ZA is setup properly:
Make sure your DNS and DHCP server IP’s are in your Firewall’s Trusted zone. Finding DNS and DCHP servers, etc
- Go to Run and type in command and hit ‘ok’, and in the command then type in ipconfig /all then press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font is the same (no capitals).
- In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address. Make sure the Zone is set to Trusted. Add the DNS IP(s) .
- Click OK and Apply. Then do the same for the DHCP server.
- The localhost (127.0.0.1) must be listed as Trusted.
- The Generic Host Process (svchost.exe) as seen in the Zone Alarm’s Program’s list must have server rights for the Trusted Zone.
Plus it must have both Trusted and Internet Access.
The author of these quotes speculates…
If the windows update changed the usual needed files for networking/internet, then the ZA will not see the changes and continue to use the previously known files and ignore the newer files. Even though the file names and locations are still the same from before, now the file size and checksums no longer match.
To solve this, just reset the ZA database and the ZA will be “fresh” as when it was first installed:
I cannot confirm or deny the effectiveness of the above solutions as I stopped using ZoneAlarm many years ago when it became too obtrusive.
My protection is now hardware based with SPI and there is no software issue that I cannot recover from in 20 minutes.