WinX HD Video Converter Deluxe V5.9.5

the software is not showing any output profile with the HVEC (H265)

all the MP4 and MKV I can see is H264. am I missing something? anyone have the same issue? what can I do?

Hello samasha,

After the output profile window pops, please slide down the left bar of output file category and choose PC General Video. Here is a screenshot for your reference: