Windows Update Problem

Until recently an older PC running Win2k SP4 was connected directly to DSL modem and had no problems with Windows updates. With wireless router connected between modem and PC Windows update goes through the green squares scrolling across the screen while it searches for updates and finally gives error message “Windows Update has encountered an error and cannot display the requested page” with error 0x80072efe. Microsoft and Google search results for this error all seem to indicate this problem occurs when a system is connected to a server and on WinXP as well as Win2k which I’m not connected to a server. If I disconnect the router and reconnect the modem directly, updates proceed normally. Curiously the automatic updates seem to work fine with the router connected because I get notifications “Updates are ready for your computer” with download and install working fine, and the problem only happens with router connected when trying to scan for updates. Has anybody else had this kind of problem when not behind a server, and does anyone know how to fix it?

Until recently an older PC running Win2k SP4 was connected directly to DSL modem and had no problems with Windows updates. With wireless router connected between modem and PC Windows update goes through the green squares scrolling across the screen while it searches for updates and finally gives error message “Windows Update has encountered an error and cannot display the requested page” with error 0x80072efe. Microsoft and Google search results for this error all seem to indicate this problem occurs when a system is connected to a server and on WinXP as well as Win2k which I’m not connected to a server. If I disconnect the router and reconnect the modem directly, updates proceed normally. Curiously the automatic updates seem to work fine with the router connected because I get notifications “Updates are ready for your computer” with download and install working fine, and the problem only happens with router connected when trying to scan for updates. Has anybody else had this kind of problem when not behind a server, and does anyone know how to fix it?

Could one of the mods please delete this duplicate post? The first attempt to post didn’t show until several minutes later, and the edit tab was no longer available when I noticed it posted twice.

I checked with my ISP who was unable to help, and they told me they have no support for my router. However, I’ve begun noticing other problems such as inability to open web email such as Yahoo mail and missing the copy option when I right click selected text. I can do “Ctrl C” to copy and then do right click to paste but can’t copy using the mouse as I should be able to do.

I had done a Win2k fresh install due to failure to boot after failed restore of Ghost image. The reinstall was done to FAT32 partition which was converted to NTFS, but several problems resulted including error message that no programs are installed when “Add/Remove Programs” was run from Control Panel. I ran Win2k Setup from the desktop selecting the “Upgrade” option which fixed many problems including the “Add/Remove Programs” issue, and I now wonder if there may be other problems possibly caused by the conversion to NTFS process. Do you think reformatting as NTFS and redoing the fresh Win2k install might be my easiest solution now considering the problems uncovered with other problems not yet discovered a possibility?

[QUOTE=bevills1;2284653]Until recently an older PC running Win2k SP4 was connected directly to DSL modem and had no problems with Windows updates. With wireless router connected between modem and PC Windows update goes through the green squares scrolling across the screen while it searches for updates and finally gives error message “Windows Update has encountered an error and cannot display the requested page” with error 0x80072efe. Microsoft and Google search results for this error all seem to indicate this problem occurs when a system is connected to a server and on WinXP as well as Win2k which I’m not connected to a server. If I disconnect the router and reconnect the modem directly, updates proceed normally. Curiously the automatic updates seem to work fine with the router connected because I get notifications “Updates are ready for your computer” with download and install working fine, and the problem only happens with router connected when trying to scan for updates. Has anybody else had this kind of problem when not behind a server, and does anyone know how to fix it?[/QUOTE]
See if the router you have has a firmware update. I had the same issue with my Cisco Router and a firmware update solved it.:wink:

According to http://www.plugandshare.att.com/plugandshareui/support/faq_view.cfm?FAQID=23320 there are no firmware updates for this AT&T 6850G router. Could a router problem cause the other problems discovered, i.e. inability to open Yahoo mail and loss of copy option when right click on selected text? These other problems seem more likely to be OS problems I believe, and the error code for Windows updates may be OS problems too.

Reformat and redo fresh install fixed the missing copy option when selected text is right clicked, but it failed to fix problem accessing web email and Windows updates. These problems occurred with modem in router mode and router set to “Dynamic IP.”

I decided to try setting router to bridge mode, setting router to PPPoE and discovered my AT&T 6850G router works fine with my Westell 2200 modem when the router is set to PPPoE and the modem is in bridge mode. However, I can’t access Windows updates and can’t open web based email like Yahoo mail if modem is set to router mode and router is set to “Dynamic IP.” I can access everything normally with modem only whether its set to bridge or router mode, but I can’t access web email or Windows updates with router connected unless modem is set to bridge mode and router is set to PPPoE. I’ve also used Trendnet and US Robotics routers that work with no problems with another modem regardless of whether the modem is set to bridge or router mode. Could this be a limitation of the AT&T 6850G router, or is there a way to get it to work with the modem in router mode?

I decided to try setting router to bridge mode, setting router to PPPoE and discovered my AT&T 6850G router works fine with my Westell 2200 modem

The AT&T 6850G was never held in high regard. Are you using it for wireless? If not the Westell 2200 is in fact a modem/router (you’ll need an inexpensive switch for multiple computers).

http://www.zonetusa.com/products-94.aspx

http://www.buy.com/retail/product.asp?sku=206274165&listingid=18542279&dcaid=17902

The router is used wirelessly, and it’s working very well now since modem was changed to bridge mode and PPPoE setup in the router.