Windows 7 dial up won't recognize "pulse" dialing

Since my other laptop bit the dust I bought another one.

I’m using dial up on it but the really weird thing is, it won’t connect using pulse dialing. I set it up in dialing rules to use use pulse dialing, but it dials using tone.

I have 2 landlines. One is pulse and the other is tone.
I use the pulse line for dial up but this laptop won’t connect.

I tried using tone dialing on the other line and it connects, but it keeps using tone even when I put a check on pulse to use on my other pulse line.

Very frustrating.

I don’t know if I need a modem driver or what. It’s windows 7.

Has anyone ever come across this situation?

I know dial up is for the dinosaurs but I’m an old freaky dino lol

I can’t use my other line because that’s my main phone line.
I have had that pulse line forever plus I still have one of those old black dial phones connected to it.

It’s just two copper telephone lines going to the same telephone exchange.
Both lines should support tone dialling.
Try removing the old pulse dial phone and setup up to tone dial.

How does the modem connect to the laptop?

The 2 lines here are different. It’s Bell and tone doesn’t work on that line.

The modem is built in. The modem doesn’t seem to know pulse. I hear a split second of pulse sound than it dials tone even when its set for pulse.

OH yea I even tried an external usb modem and the same thing happened.

puzzling

For some reason I thought you were in the UK.
No idea how telephone system works in North America.

If its a built in modem it will for sure require a driver on Windows 7.
Do you know the model of the modem?

Can you get the other tone line to ring if you dial from your old telephone on the pulse line?

OH OK, no I’m from Canada.
The modem is - hda cx11270 soft modem.

Yes I can call myself between both phones because they are 2 different phone numbers.
I guess I should DL the latest driver for that modem?
Do you know a reliable site to dl drivers from?

I really appreciate you Dee for helping me out.

Select either the 32bit or 64bit version of the driver to match your Win7 (32bit or 64bit).

https://www.driverscape.com/download/hda-cx11270-soft-modem

Dee, thanks so much for your time. You’re the best.

After downloading the driver it says I have the latest version installed.

I don’t understand why it won’t use the pulse dialing rule.
I guess I’m going to have to call Bell and get them to change my line to tone and I won’t be able to use my sweet old rotary phone anymore :frowning_face: