Windows 7, cd/dvd rom drive isn't working

vbimport

#1

I have followed that link that people will most likely post in here (windows help), i deleted upper/lower things, but it is still not showing up in my computer…
Please help me out, i am getting pretty angry at the situation

Thanks.

Possibly, the power might not be connected?
Anyone have a picture or graph of what i should be looking for inside my computer…because i have no idea what im looking for…Thanks.

Id like to add, i ran the Troubleshooter, under hardware and sound…this is what came up:

Hardware and Devices
Publisher details
Issues foundHardware changes might not have been detected
Hardware changes might not have been detected

Detected
<IMG style=“MARGIN-RIGHT: 1px” border=0 alt=Detected>Scan for recent hardware changes
Completed

Potential issues that were checkedWindows Update configured to never install drivers
Windows Update configured to never install drivers
Driver updates aren’t automatically installed when detected by Windows Update.
Issue not present

Issues found
Detection details
6
Hardware changes might not have been detectedDetected
<IMG style=“MARGIN-RIGHT: 1px” border=0 alt=Detected>Scan for recent hardware changesCompleted
Scanning might find new devices attached to your computer and install them.

Potential issues that were checked
Detection details
Windows Update configured to never install driversIssue not present
Driver updates aren’t automatically installed when detected by Windows


#2

Welcome aboard :wink:

Does the DVD drive appear in device manager, e.g. like the following?

If it does, but with an exclamation mark, could you double-click it and check what info the “Device Status” shows. If it shows a down arrow, right click on it and click “Enable” to enable the driver.

If the drive does not appear at all in device manager, then it is likely a cable/power issue. Try ejecting the tray - if it doesn’t eject, then it’s not getting power. If it ejects fine, then it may be the data cable. In this case you need to remove the left side panel (right panel on some Dells) and check the two cables attached directly at the back of the drive. It’s simple enough to tell what is the CD drive on the inside, as goes directly to the drive opening at the front.



#3

Can you be more specific as to what version of 7 your using and what type of drive you have? And when did this problem start happening? How old is the unit and is the firmware the latest or did you do a firmware update? Also what kinda computer do you have or is it custom built. Do you know your motherboard type? Is your drive IDE or Sata?? Does it see in in the Bios screen???


#4

BTW thanks for the quick responses…microsoft forums suck for replys

It does not appear in device manager.
I have a dell, don’tknow the motherboard, and lately i took it to best buy to install a powersupply/videocard…
After i got it back, this happened.
The disktray opens normally…and i have no ideea what itg is, IDE or SATA
, The 2 only custom things are the stuff i states above,
I don’t know about the bios screen

Also 32bit w7
The unit is 2 years old, if that


#5

Is the drive at least recognized in the BIOS and as what “brand/model/name”?


#6

im a noob, i don’tknow how to do a bios…
Dell inspirion 518, is all i know


#7

When starting the computer, you may need to press F2 or DEL on the keyboard to get into the BIOS.

You need to hit F2: http://support.dell.com/support/edocs/systems/insp518/en/sm/sys_setu.htm#wp1001678


#8

[QUOTE=Jeremyplease;2500555]BTW thanks for the quick responses…microsoft forums suck for replys

It does not appear in device manager.
I have a dell, don’tknow the motherboard, and lately i took it to best buy to install a powersupply/videocard…
[B]After i got it back, this happened.[/B]
The disktray opens normally…and i have no ideea what itg is, IDE or SATA
, The 2 only custom things are the stuff i states above,
I don’t know about the bios screen

Also 32bit w7
The unit is 2 years old, if that[/QUOTE]

I wonder if they forgot to connect cables :bigsmile:

Bring the computer back to the store and ask them to fix it :wink:


#9

Problem is that i took it to a store back home, and i am currently at school

So is there a picture or graph that i can look at so i can do it myself


#10

Yeah, first enter the BIOS and check if the optical drive is listed there or not.

If not, then check out the docu http://support.dell.com/support/edocs/systems/insp518/en/qrg/MT480A01.pdf …section replacing optical drives and just check that all cables there are connected between the motherboard and the drive and the power supply aswell. 1 small cable from the mobo to the drive and one cable from the power supply to the drive, that should be all.


#11

I checked inside my computer, i have a cable connecting to the Harddrive, and pretty sure another to the power supply, would i still need one to the motherboard…because the HD is connected to the motherboard??

Im just really confused…and frusturated…i haven’t checked the bios yet because i haven’t been able to get back to my computer, but i sure will once i get back home.


#12

Well one should take the time to know there computer as well. This isn’t to belittle anyone but knowing your computer does help you understand what it is doing and telling you when something goes wrong. I did a simple search for dell and found their site and your model.
http://support.dell.com/support/edocs/systems/insp518/en/index.htm
Download the Service Manual and Quick manual and read over those and see if they help you more. Because at this point in time if you aren’t able see if the cable is attached to the cd drive it is hard to know what else to tell you. Because when you took off the cover and wasn’t abler to tell which was the power cable and data cable on your cd drive of which there should be two cable. I am going to guess your have a sata cd drive it should be a small cable and next to it is the power cable which is wider. check to see if those are plugged into those connectors and then follow the cable back to the motherboard and see if the smaller cable the sata data cable connects to the motherboard and as well check the wider power cable see if it is really attached as from what your indicating it connected but the sata data cable isn’t since you couldn’t see it on the device manager. Which would seem they forgot to plug it back into the motherboard. A good test is when the computer is powered up and you can open and eject the cd drive bay pushing the open/close button that means the power cable is plugged but the data isn’t.


#13

Look at the link and scroll down to the part Replacing cd/dvd drive and see how they have it setup and see if the setup is connected from the drive to the motherboard as the diagrams shows. Then that will tell you if the cable is properly connected.

http://club.myce.com/newreply.php?do=newreply&noquote=1&p=2500714


#14

THanks to all the answers, i opened it up and found that my cd-drive was getting power and a sata cable was going to the HD-drive, then another sata going to the motherboard from the HD-drive…but there isn’t a sata going straight from the Cd-drive to the motherboard…would that be a possible problem??

And if it i s would the sata going from the cd-drive plug into the motherboard right beside where the hd-drive one connects?

Thanks…again


#15

[QUOTE=Jeremyplease;2500774]THanks to all the answers, i opened it up and found that my cd-drive was getting power and a sata cable was going to the HD-drive, then another sata going to the motherboard from the HD-drive…but there isn’t a sata going straight from the Cd-drive to the motherboard…would that be a possible problem??

And if it i s would the sata going from the cd-drive plug into the motherboard right beside where the hd-drive one connects?

Thanks…again[/QUOTE]

Yes that would be a problem since you only have power to the cd drive and no sata cable you not going to get any use out of the drive itself. Yes as well there should be a sata cable going from the drive to the motherboard that how it recognizes the drive and functions. I would go and ask the place you took you computer to what did they do to your sata cable?? And talk to the manager not the fix it people cause if they did that to yours most likely they did that to other peoples computer as well.


#16

Are these cables called something else, hooking the CD/DVD drive to the motherboard, because i went to the local computer shop and he laughed in my face, when i told him my problem,
So if noone can figure out what exactly is the problem, i will take pictures and post them on here to help with a visual…

P.S that store is never going to get my buisness


#17

[QUOTE=Jeremyplease;2501036]Are these cables called something else, hooking the CD/DVD drive to the motherboard, because i went to the local computer shop and he laughed in my face, when i told him my problem,
So if noone can figure out what exactly is the problem, i will take pictures and post them on here to help with a visual…

P.S that store is never going to get my buisness[/QUOTE]

So what was the store that you went to?? I like to know and you should report them to the BBB for poor customer service. As you might have looked at the links I provided you need a power cable to the drive as well as a Sata data cable to the drive as indicated in the diagrams. From what your describing your missing the Sata cable just go and buy one that is at least 18 inches and find a open Sata port on your motherboard were one end of the sata cable plugs into and the other into your cd drive. If you hook this right your Bios boot screen will show it sees the drive as well as your device manager will display the cd drive as well. Your PS has sata power cable don’t confusing this with the Sata data cable they are of different size so you won’t be able to just plug one into the other. So just look at your drive again and you will see one is wider that is the power plug and a small connections right next to the power plug that will be your Sata data cable.


#18

I checked bios, it only said it had my Harddrive on there, So which kind of sata cable would i use, 6 pin or what…because i have extra cables from the powersupply i bought


#19

[QUOTE=Jeremyplease;2501508]I checked bios, it only said it had my Harddrive on there, So which kind of sata cable would i use, 6 pin or what…because i have extra cables from the powersupply i bought[/QUOTE]

Go to you local electronic retailer not the one that did the debacle on your computer. And ask for a Sata data cable it is the same one used on your sata HDD to connect it to the motherboard. And then find a open Sata port on your motherboard and plug it into the slot but if you take a closer look at the Sata cable both end you will see it fits only in one way so when you plug into the slot on both sides make sure you seat it correctly. All Sata data cable should be the same it’s just the length that you will need.