Wide screen being forced Help needed

I’ve been using ConvertXtoDVD v2.0.12.126 and i’m trying to convert and burn one of my anime series thats in mkv format but the only way that it will convert is in wide screen but when i use wide screen it comes out really skiny and distored that ya can c anything really and when I try to convert it in full its like it has already converted but when i check the folder nothing there just a image of dvd format that takes up no space and i try to delete it but it keeps coming back.Also I keep gettign decoding stream errors any help would be awesome

Hello,

Welcome to the forum. Please try with the latest version, 2.1.5. If you still have a problem you can write back and copy and paste your log file, that way we will have more information to trouble shoot.