Hi…not sure where to post this or even where to start. I have a copy of Gladiator (regular retail wide screen) that has been viewed maybe 2 times. Went to watch it the other day for the first time in a couple years and it would freeze up in about every player I tried so I decided to scan it on my PC…not looking so good I would think. Any one know where you would start or if there is even a warranty on retail DVD movies? Doesn’t seem like they should just go bad like this…
Sadly I don’t think there is any kind of warranty on pressed DVD video/movies discs. Check the editor’s website, who knows.
It’s very uncommon for pressed DVDs to go bad like this, it looks like a disc that has been stored in very bad conditions (heat, direct sunlight…) or roughly handled. I’m not saying it’s the case
Even if there’s no warranty explicitly stated on the box, try contacting the manufacturer directly. I once contacted Sony over the recording quality of a CD I purchased. They sent me a padded mailer, tested the disc (found no problems of course), and then offered me a new disc or a full refund. Worth a try. If you get them on the phone and waste enough of their time, they’re bound to give you something.