[QUOTE=adamin;2586944]i have dell inspiron n5010 with genuine windows 7 32 bit
i know that this model have 4 GB ram therefore for access to all 4 GB memory i must have windows 7 64 bit but when i buy this laptop ; windows 7 32 bit installed on it.[/QUOTE]
That has nothing to do with your optical drive or with this issue.
[QUOTE=adamin;2586944]in the first several days my dvd rom (plds ds-8a5sh) works good but recently the driver of dvd rom has been corrupted and in the device manager the icon of dvd rom changed to yellow color. i do below solutions but none of these operate.[/QUOTE]
This is a Windows problem and has nothing to do with the firmware of your drive. You need to solve this problem first in order to update your drive.
1- i uninstall the driver and restart the windows but driver install incorrectly[/QUOTE]
Try uninstalling your controller driver and let Windows re-discover it on restart. Maybe that will solve your problem. Depending on your chipset, maybe there’s an updated version of the chipset or storage drivers available, either from Dell or from Intel, nVidia, etc depending on which chipset you have. Updating your chipset drivers might solve the issue.
2- i downloaded the XD11 and XD13 from the dell website and run those ; but windows show below error:
" this utility is only for plds dvd±rw ds-8a5sh ver:1.00 drive "
i think that the XD12 version only works for me because i see below information in the properties of dvd rom in the device manager:
" plds dvd±rw ds-8a5sh_________XD12_________ … " [/QUOTE]
XD13 should work just fine with your drive. The reason it doesn’t is because your drive is not properly installed in Windows and as such the LiteON updater can’t see the drive.
Updating the firmware won’t work until the drive is properly seen by Windows and the driver correctly installed, so you first need to solve your Windows driver issue/corruption problem and only then try to update the firmware. Your problem is a driver issue in Windows, and updating the drive’s firmware alone won’t solve it.