well a problem i have with newgg (etc),, bought a nec 3500. it was bad, shipped it back (that cost me $12.00). they send me another drive (i can't prove it, but it doesn't look new). that one is bad too. i shipped that back ,, $12.00 again. i tell them i don't want any more replacement drives, refund my money. BAM!!! 15% restocking fee. that's a whole lotta money for no drive. i buy a drive at retail, i take it back and get a new drive off shelf. i don' like it, i take it back, no restockin fee. plus no shippin... sorry for rant just my $.02.