This is the response from plextor europe
For support in your country, please contact Plextor USA: firstname.lastname@example.org
They are the exclusive distributors in America for Plextor products.
Technical Support Engineer
Excelsiorlaan 9, 1930 Zaventem, Belgium
tel: +32 2 718 03 99
fax: +32 2 718 03 90
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