Hi all. I’m a Plextor user with a PX-712A. I’m looking for a non-Plextor drive for a change. I think I am going with BenQ after reading this forum and also Lite-On, Pioneer and NEC forums. Mainly becuase of the quality scan capability (I hate having to scan PIE and PIF separately in PlexTools). Then the price (half PX-716A’s) and the burning quality as good as Plextor. Before I actually buy one, I’d like to ask some questions.
Which online shop would you recommend? There aren’t many shops with DW1640. Big shops like www.microdirect.co.uk, www.dabs.com don’t have this model. I had to go through a long list of companies on BenQ website. Only www.ebuyer.com currently has it and also www.spotonuk.com but no retail version in their stock. Does anyone know any other online shops?
Although I have had problems with my Plextor, I enjoy the excellent 2-year Collect-and-Return Service provided by Plextor Europe. Normally, RMA procedure only takes 3 days from the day I submit RMA request to the day I receive a new replacement drive shipped from Brussels to my town via DHL. The good thing is that I don’t even have to send the defective drive back to Plextor. Although they said they might request it to be sent back but I have never actually had to send any back. Even I had to, I still wouldn’t have to pay for the shipping cost. Can someone from the UK tell me if this is also the case for BenQ? If not, what is the RMA procedure like? Is the place I buy the drive relevant? Is the type of the drive (OEM vs retail) relevant? How long is the warranty? In case of a defective drive, would I have to ship a defective drive back at my own expense? Ship back to BenQ or to the shop I bought it from? Would they send me a new drive right away or would I have to wait for weeks for it to be repaired without a BenQ drive to use? Etc.
Any info from BenQ users would be appreciated.