Where is the log file

vbimport

#1

[B]Hi,

I am trying to copy the movie, “interstellar”, using [/B]MacX DVD Ripper Pro [B]for Mac. The output file is an iso file that is bigger than the disk that I am trying to copy. When I tell diskutil (mac os x) to burn the iso image to disk, I get a message that says the iso image is too large to burn to the blank dvd. I am using a double-layer dvd. I would like to know where the log file is located so that I can determine what is going on here.

[/B]My question is: Where is the log file located?


Thanks,


Don James


#2

Hi Don,

Thanks for using the program. I’m sorry that I cannot disclose the location of our log file here. Please send email to our support team at [support@macxdvd.com](mailto: support@macxdvd.com) with the problem details, and then they would help you solve it.

Sorry for the inconvenience caused.

Best,
Monica


#3

I still don’t know where the log file is. 5 months later and no response from your “tech support”.


#4

The log file location is a company secret…seriously???


#5

It must be a secret. LOL.


#6

Hi,

You can find the log file by clicking the envelope icon in the top right corner on the main interface of our software.

Sorry for the inconvenience caused.

Best,
Monica


#7

Hi Monica,

Thanks for the answer.

Sincerely,

Don James