Where is the log file

[B]Hi,

I am trying to copy the movie, “interstellar”, using [/B]MacX DVD Ripper Pro [B]for Mac. The output file is an iso file that is bigger than the disk that I am trying to copy. When I tell diskutil (mac os x) to burn the iso image to disk, I get a message that says the iso image is too large to burn to the blank dvd. I am using a double-layer dvd. I would like to know where the log file is located so that I can determine what is going on here.

[/B]My question is: Where is the log file located?


Thanks,


Don James

Hi Don,

Thanks for using the program. I’m sorry that I cannot disclose the location of our log file here. Please send email to our support team at [support@macxdvd.com](mailto: support@macxdvd.com) with the problem details, and then they would help you solve it.

Sorry for the inconvenience caused.

Best,
Monica

I still don’t know where the log file is. 5 months later and no response from your “tech support”.

The log file location is a company secret…seriously???

It must be a secret. LOL.

Hi,

You can find the log file by clicking the envelope icon in the top right corner on the main interface of our software.

Sorry for the inconvenience caused.

Best,
Monica

Hi Monica,

Thanks for the answer.

Sincerely,

Don James