[quote=kiyenb;2186427]I just bought DVDFab Platinum w/mobil option after having the trial version for two weeks. I received both keys by e-mail to unlock the platinum and the modil option.
When I went to use DVDFab it said I had 29 days left on the trial. So I figured I must have installed it wrong. So I had uninstalled it by going to my Control Panel on my computer and then redownloading the program from the website.
I then went back to my e-mails to unlock both keys and now when the program starts it doesn’t have the mobil option tab on the left column. It only shows DVD to DVD and not DVD to MOBIL.
Before it use to show both options. I also notice at the top of DVDFab there is a question mark (?), so i click it. Then I click the about tab and it show that I’m register for DVDFab Platinum but for Mobil it says (Trail User…Time Expired…Not Enabled)
So I then went on to the website to get the keys again but this time I asked to not get the e-mail attachment just the keys. I have them but when I tried to put those in, it still hasn’t changed anything.
So I’m back to square one. Any help would be very much appreciated. And sorry this is so wordy.
I’m also new to the site and I tried to find answers to my question without asking my own. But I didn’t find any.
So please take it easy on me… I know it must be something I’m overlooking.
Thank you again for your time in my matter of crisis LOL.:)[/quote]
I may not be much help because I have had DVDFab before the two programs became separatlly, but I would try entering the reg key to unlock Platinum first then reboot then enter the reg key for the mobile option.
not sure this will work but it is what I would try