My friend was given a desktop by his friend. This desktop had Windows Millenium but the friend upgraded it to Windows XP.
When the cable tech came by to connect the cable high speed internet, he told my friend that he should have the computer "reloaded". Does this mean to reformat the HDD?
If so, I'm assuming he'll need the upgrade disk that was used to upgrade the computer from Millenium to XP....is that a safe assumption? The only problem is, his friend didn't give him the Windows XP upgrade disk. So, how can he have the shop "reload" his computer?
Is there some way for me to help him? He not at all computer literate.....he's in his early 80's but is determined to learn how to operate the computer at least. I'd like to be able to help him.
When he took his computer to the shop to have it "reloaded", the computer guy told him he couldn't do it because he didn't have a Windows XP Authenticity number as he should have. He said no one would be able to help him. Is this true?
I was wondering if the OS could be copied to an external HDD and then put back on the computer after the HDD has been reformatted....if that's what you do when you "reload" one (reformat the HDD).
All comments will be most appreciated.