Hello everyone. I have a problem with my laptop optical drive for more than 2 months and I still can’t fix it.
When I insert a CD (tried all types, bootable and others) the optical drive can’t read it. I mean it says there is a disc in there but it doesn’t play it or show its content.
I contacted the manufacturer (Alienware) and they instructed several steps to follow, at the end they concluded it’s a hardware problem and I need to buy another optical drive.
I bought one few days ago and installed it. Guess what? I still have the same problem I knew it wasn’t a hardware. Anyway, I tried to contact them again but didn’t get any reply.
Can you help me guys? I can’t even format since the optical drive is not working