My question is: can I send only the optical re-writable to repair it under warranty without the laptol? couse it’s too easy to dismantle it from laptop
Thanks and I’m sorry if it’s difficult to understand couse I’m spanish
don’t worry I’m Italian and I had some difficulties too with english
I have an HP dv5 1013 EL with this crap of hardware.
for desktop pc they could send to you a new hardware but for laptops is not available this service.
And even if it was available, as somebody said, to change a crap optical drive with the same crap hardware…it’s not a solution.
HP said to me to send the entire laptop to assistance.
But there were not sure to substitute or repair it, so i decided it was not convenient for me.
(and to persuade the HP customer care to take it in assistance I hade to stay 3 hours at phone to format, reinstall, try and try and try…I think their strategy is to tire the customer :a ).
So, it is not possible (for HP Italy) to send only the drive to assistance or to have at home a new device to substitute.[/B]
Somebody suggested to buy a new hardware by yourself (a pioneer If I’m right) and change it.
let us know what will you do. keep in touch!