the firmware killed my BTC1004. I was very happy with it, apart from slight compatibility issues, so I thought “Hey! Firmware updates are meant to fix that sort of thing! let’s get their latest Firmware update!”, well now I am left with a CD-R drive (it can’t even write CD-RWs anymore) with no DVD capabilities at all.
I really didn’t expect that the firmware from their official website would so totally mess up my drive, but thats what happened.
as for the “3 main reasons why people have problems with the drive”, I checked for those and none of those are the case in my system and I think that almost 20 years of handling computers on my own have thought me enough to work out most of the easy-to-solve problems, so I guess it isn’t such a small problem I have here.
anyway, like I said, it is a very decent drive, so I have no intention of bashing BTCs products … the techsupport is a totally different topic though. wrote an email to the address given on the BTC site and got an autoreply with a form to fill out, which I did fill out and send back. funny thing is that the only reply I ever got was the exact same auto-reply with the form to fill out … I would’ve hoped to at least get a message telling me to bring the drive back to the store, as it is faulty, or something like this.
so thats the reason I’m not too fond of BTC anymore. bought a NEC now and hopefully that will give me less headaches.
apart from all that, congrats to everyone with a working BTC1004, because there are many people who do have problems with this drive and many have just brought it back.
again, this does not mean that it is a bad drive, it isn’t, but the lack of tech support (or at least the “not so easy to reach” tech support) make up for the good price of this drive.
I’m not disappointed by the drive not working, thats something I can live with with such a cheap drive, I’m disappointed that, even though I did exactly what I was supposed to do to update the firmware, it still killed the drive and no other firmware version was able to revive it.
like I said (about 500 times alone in this post ) it’s a good drive and if you are willing to take the (seemingly higher than with other drives) risk of a faulty drive, you should really go for it as you probably will get a decent drive at a very decent price (see? I am actually aware that most drives will be fine ).
on a side note: it is of course true that people with problems are more likely to post on a forum like this, but as anyone can easily see from most of the problem-threads here, most of these problems could’ve solved with only a little work or more information or by a easily accesible and good working tech support (this is, as you may or may not have noticed by now, my main gripe with BTC ).
… but hey! I now have a 40x CD-R drive, which is still 10 times faster than my old Sony (oh geez, how could I ever forget about the issues I had with that bugger )
I’ll keep playing around with my BTC 1004, maybe it will some day magically be restored into a fully working DVD-RW drive …
if you are too lazy to read all my ramblings:
the BTC 1004 is a decent drive for a decent price, but it seems to be giving many people problems, which is OK and, tbh, also to be expected, as you always try your luck with cheap hardware. although I still like what the drive did for me when it was still working, I am disappointed by BTCs tech support, which seems to be rather, excuse my french, crap.
Marco has posted a lot of helpful stuff here and has helped out quite a lot of people, so I will not say anything against him
thanks for reading, now back to the topic