[quote=chosenfew777;2054876]If you can’t get a resolution (pun intended), & you have proof that Samsung knows there is a problem with your model of TV,
maybe it’s time to let them know that your next move is contacting the local TV news media. If there’s one thing Samsung does not want, it’s their shortcomings in this product & in their customer service shown on TV. Bad publicity.[/quote]
Eeewww that’s nasty, but I love it. I will keep that in mind if this goes south.
I’ll keep on them and hopefully get somewhere when I talk to the exchange dept tomorrow. (fingers crossed)