Great idea! … except there is no email address for Slysoft in any of the emails I received (four of them) from element5. The only way to contact Slysoft is through their website, and I did try that. The first (sent immediately)was very polite, the second (sent 24 hours later) was terse but polite, the third (sent 36-hours after the initial sale) outlined my options.
Maybe you don’t know what a “distributed denial of service attack” is, but trust me, it is a very bad thing.
Until James informed me of that, how was I to know. This information is not available on the Slysoft website. As a customer am I supposed to assume a software company’s website does not work? or could it be bad customer service? A quick note on the Contact Us page stating that the “Customer Service requests may face slower response times because of server difficulties” could have served both Slysoft and myself well.
Please do not initiate a chargeback, it will backfire on you. “Letting VISA resolve the dispute”. Come on, what dispute? You made a mistake.
I freely admit I made a mistake, but I made it with my Gold VISA and I pay a nice yearly fee guaranteeing me protection for my Internet purchases.
A chargeback is very costly and troublesome for both sides. As you admitted, that it was “your fault”, VISA could (and should!) deny your chargeback request.
This costly mistake would mean that my $76 CDN would be taken from element5’s account and placed in escrow until element5 could demonstrate conclusively that the customer is in the wrong. My $76 is already gone so even if this process takes 30 days it will not cost me any more. On the otherhand any profits element5 and Slysoft hoped to reap from this sale will be absorbed by dealing with VISA.
Sorry to say this, but I don’t like your attitude. Your posts reminds me of “blckmail”.
As much as many people hate the greasy wheel, I received an email from David Smith at 3:42 pm, at Slysoft - with a real email address, stating my problems would be addressed within the next 2 to 3 days. This is all I wanted to hear . A two line email and everything is fixed. I must also mention I received a PM from James (slysoft on this site) stating the same thing. I am now a happy customer.
If I really wanted to “blckmail[sic]” someone I would post the link to a warez site where both AnyDVD and CloneDVD are available for $5 each (as back-up only!). I am not doing that. I like this software and I hope that Slysoft continues to develop this software package.