Web browser closes unexpectadly

I need to download AVG Antivirus, but can’t get on their homepage because everytime I try and go to there, my web browser just closes. Even if I try and search for “avg”, with google or any other search engine, the web browser closes. I then downloaded and installed Firefox, but it keeps doing it. Really annoying!!!

Give us some information about your computer, brand and model, OS, I’m guessing you are using IE7 and FF? What have you installed recently (hardware/software). Is this the only site it happens on?
Try downloading AVG from Cnet or Pcworld or something download site.

The laptop is an Advent 7109B, using Windows XP Media Center with SP3. Tried it with IE7 and FF. This is a new laptop and I haven’t installed anything yet. I just tried to look for AVG on Cnet and the same thing happened.

Odd problem. You still don’t say if this is the only problem you have with browsing. Do you get any error messages at all when the browsers shut down? Are you running any kind of firewell software?

This is the only problem I have with browsing. No error messages at all - it just closes itself. Not running any 3rd party firewall, just Windows Firewall.

I wish I had an answer for you but I really don’t. This is the first time I’ve heard of this problem. Maybe someone cleverer than I will post with a solution. Sorry and Good Luck.

Have you tried to install any other Antivirus programs or tried to access there site?

Here are some direct links to download free editions, try this and see if you get a Antivirus program installed on your system.

I know that there some worms floating around the net that will deny a user access to any Antivirus sites. I would also suggest that you have also a program for malware, direct link also below.

[B]AVG Anti-Virus Free Edition[/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-2239_4-10320142&ontId=2239_4&spi=a08789c8b129936a63a0dd5d43a156cf&lop=txt&tag=idl2&pid=11001323&mfgId=6270610&merId=6270610&pguid=ZCVDrAoPjAYAAHmg@PEAAADl&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2FpWypfQzDwudoabll9UzM92ljJxOIWZAZ8FySNwX9ZB7rWZCEtWLJJpSN7eg_5dDHc5CjFR9QaZj9f8WaVlce7nRzvXWzzQC1%2Fsoftware%2F11001323%2F10320142%2F3%2Favg_free_stf_en_8_233a1415.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D2239%26siteId%3D4%26edId%3D3%26spi%3Da08789c8b129936a63a0dd5d43a156cf%26pid%3D11001323%26psid%3D10320142

[B]Avira AntiVir Free Edition [/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-2239_4-10322935&ontId=2239_4&spi=a99e57c98197546ea57b93aa00b48bec&lop=txt&tag=idl2&pid=10986298&mfgId=6290072&merId=6290072&pguid=QduoHAoPjAYAAEd4NDMAAACx&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2FaaiiToQ1CpbHFtZ7zS58iESZeX7CpPtfIGvgRpvArd4IH95QUsNZwnH9oZjJAmH8_aN6ZBiBnlaxgpG9bPRmGgbf4TTtaUKd%2Fsoftware%2F10986298%2F10322935%2F3%2Fantivir_workstation_winu_en_h.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D2239%26siteId%3D4%26edId%3D3%26spi%3Da99e57c98197546ea57b93aa00b48bec%26pid%3D10986298%26psid%3D10322935

[B]Malwarebytes Anti-Malware[/B] [B]Free[/B] [B]Edition[/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-18510_4-10804572&ontId=18510_4&spi=ec5d0ea1e54d115f452f97269eeab529&lop=txt&tag=idl2&pid=10997763&mfgId=6290020&merId=6290020&pguid=eSB7eQoPjF8AAEItSUgAAADZ&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2F0ezkYF9kl3qkXmDE289_9O4H8jrwvbODhYK29TYNUzFAG2vvQjLjl0kmAUwJ5LBHEJfU__1HlXuvF6xT_r7agrh88OVN3bk8%2Fsoftware%2F10997763%2F10804572%2F3%2Fmbam-setup.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D18510%26siteId%3D4%26edId%3D3%26spi%3Dec5d0ea1e54d115f452f97269eeab529%26pid%3D10997763%26psid%3D10804572

:cool::cool:

You can also try to download AVG using a dedicated download manager.

Just paste the download link in the DL program and press the start button.

Try Free Download Manager. (But there are lots of others.)

As for your browser problem, I can’t think of anything to help off hand.
You are logged on with an administrator account?

My guess is something in the windows core function was written over with another file that doesn’t belong there and when windows calls to excute that program it fails the check and windows kills that program. This might be time to use your Recovery cds to restore your laptop back to factory settings to repair any system file problems. The closing of IE7 and FF3 sounds alot like a system file was corrupted one way or another and the possible fix is to Reboot and use the Recovery cds to fix the computer. My reason being IE7 is M$ product and if IE7 is having problems it could only mean the O/S will have problem down the line.

This is my friend’s laptop and he downloaded a program called PC Tools Spyware Doctor. I thought it was a good idea until I used it. After it scanned the hard drive, it showed that the hard drive is infected with malware and various types of adware and spyware, but it wouldn’t remove them until I registred and bought the full version. This seems like a scam, so I uninstalled it.

I’ll try and install another antivirus program and I’ll get back to you with the results.

[QUOTE=platinumsword;2209972]

[B]AVG Anti-Virus Free Edition[/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-2239_4-10320142&ontId=2239_4&spi=a08789c8b129936a63a0dd5d43a156cf&lop=txt&tag=idl2&pid=11001323&mfgId=6270610&merId=6270610&pguid=ZCVDrAoPjAYAAHmg@PEAAADl&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2FpWypfQzDwudoabll9UzM92ljJxOIWZAZ8FySNwX9ZB7rWZCEtWLJJpSN7eg_5dDHc5CjFR9QaZj9f8WaVlce7nRzvXWzzQC1%2Fsoftware%2F11001323%2F10320142%2F3%2Favg_free_stf_en_8_233a1415.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D2239%26siteId%3D4%26edId%3D3%26spi%3Da08789c8b129936a63a0dd5d43a156cf%26pid%3D11001323%26psid%3D10320142

[B]Avira AntiVir Free Edition [/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-2239_4-10322935&ontId=2239_4&spi=a99e57c98197546ea57b93aa00b48bec&lop=txt&tag=idl2&pid=10986298&mfgId=6290072&merId=6290072&pguid=QduoHAoPjAYAAEd4NDMAAACx&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2FaaiiToQ1CpbHFtZ7zS58iESZeX7CpPtfIGvgRpvArd4IH95QUsNZwnH9oZjJAmH8_aN6ZBiBnlaxgpG9bPRmGgbf4TTtaUKd%2Fsoftware%2F10986298%2F10322935%2F3%2Fantivir_workstation_winu_en_h.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D2239%26siteId%3D4%26edId%3D3%26spi%3Da99e57c98197546ea57b93aa00b48bec%26pid%3D10986298%26psid%3D10322935

[B]Malwarebytes Anti-Malware[/B] [B]Free[/B] [B]Edition[/B]

[B]Link:[/B] http://dw.com.com/redir?edId=3&siteId=4&oId=3001-18510_4-10804572&ontId=18510_4&spi=ec5d0ea1e54d115f452f97269eeab529&lop=txt&tag=idl2&pid=10997763&mfgId=6290020&merId=6290020&pguid=eSB7eQoPjF8AAEItSUgAAADZ&destUrl=http%3A%2F%2Fsoftware-files.download.com%2Fsd%2F0ezkYF9kl3qkXmDE289_9O4H8jrwvbODhYK29TYNUzFAG2vvQjLjl0kmAUwJ5LBHEJfU__1HlXuvF6xT_r7agrh88OVN3bk8%2Fsoftware%2F10997763%2F10804572%2F3%2Fmbam-setup.exe%3Flop%3Dlink%26ptype%3D1901%26ontid%3D18510%26siteId%3D4%26edId%3D3%26spi%3Dec5d0ea1e54d115f452f97269eeab529%26pid%3D10997763%26psid%3D10804572

:cool::cool:[/QUOTE]

These links don’t work and my browser closes if I try and search for any of these programs

I see that the links have expired.

Do you have any Rewritable media?

Do you have a hot mail account or Gmail account, etc ?

Use another PC to get one of this programs down and get it installed on the corrupted laptop or use another PC and download it and mail it to a outside account then download it on to the laptop.

Do not use anything external via USB like a data stick or hard drive, if you have a worm it is possible that the worm could move on to one of these sources.

If you can’t get something installed on the laptop then the only other option is to wipe it clean and start fresh.

:cool::cool:

Ok, I might have found the problem. There is an entry in the registry called NoExplorer. How can I find out what instructions this sends out?

[QUOTE=Garybrown02;2210660]Ok, I might have found the problem. There is an entry in the registry called NoExplorer. How can I find out what instructions this sends out?[/QUOTE]

Can you post a screen shot of just that part of the registry that shows that? You shouldn’t delete or modify parts of the registry unless you know what your doing there could end up causing more problem then fixing them. You should use a software called hijack this and post a log of the file.

Ooops! I deleted that entry, but it hasn’t made a difference and my browsing is still ok as long as I don’t search for any antivirus programs. I’m going to download the AVG setup file on another computer and put it on a cd. I think that’s the only way I’m going to sort this out.

[QUOTE=coolcolors;2210686]Can you post a screen shot of just that part of the registry that shows that? You shouldn’t delete or modify parts of the registry unless you know what your doing there could end up causing more problem then fixing them. You should use a software called hijack this and post a log of the file.

http://www.filehippo.com/download_hijackthis/[/QUOTE]

I can’t even click on that link without my browser closing down

I seriously think you need to reinstall your O/S if you having that much problem. For you to have that much problem with both browser considering FF is not part of Windows and IE7 is a odd one. I still think a system file was corrupted somewhere along the process. You should go and find your restore cds and do a complete Recovery format from the cds and see if that doesn’t get rid of the problem browser.

Here’s what I don’t get how are you able to get to the web and cdfreaks if your laptop is having problem opening other sites? Are you using your laptop right now or another computer to get to cdfreaks???

The laptop works for everything else without any problems. I downloaded the latest version of AVG Free on another computer and burnt it to cd. I then copied the setup.exe file to the laptop, and double clicked on it to start the install. It started for a split second, but then closed itself. I don’t think this is a corrupt system file, but an actual virus as it’s nothing to do with the browser anymore. I agree that the only other route is to start a fresh installation.

Try the following:

Download the latest versions of the following free tools on the other PC and burn to CD:

[B]Kaspersky AVP Tool
DrWebCureIT
Unlocker[/B]

The first two are updated on-demand virus scanners that can be run from the CD.
Boot into Safe Mode first.
Run DrWebCureIT (Express Mode) Let it do its stuff.
Run Kaspersky AVP Tool Complete Scan.
These two on-demand should get the thing infecting the notebook.
If some of the [I]virus[/I] files are detected but cannot be deleted by the these two programs.
Use Unlocker and delete them manually. (I have found these are usually located in the Document and Settings Folder.)

Then re-boot normally and try to install AVG and your other malware apps.
I must admit some of the latest infections are a pain to remove.