I recently purchased what I thought would be a BenQ 1620 burner from http://www.pcontime.net. Well, they sent me an AOpen DUW-1608 which is made by Ricoh and the drives are junk. To make this problem worse pcontime.net is owned by another company called Infinity Plus Systems, Inc. which has a horrible track record of service. Searching for these companies on resellerratings.com shows numerous complaints. And ironically, the only positive comments I could find were all by users who had only posted once, indicating that the company probably posted their own “positive” comments to make themselves look good. Another user on this forum was also scammed by these guys as well.
When I called pcontime.net to let them know they sent me the wrong drive the customer service rep tried to tell me the AOpen drive was the same as the BenQ. Then I told him that I called AOpen and verified that the drive was indeed made by Ricoh. So then he changed his story and told me to just ‘send it in’ and they’d send me the right drive. He wouldn’t give me an RMA number of anything, he just told me to ‘send it in’. Well F that because I know it’s just going to get lost in oblivion.
These people are a scam, do not buy from them.
Admins, if you see this post please stick it to the top of the BenQ/Philips forums so that others won’t get burned by this company.