[QUOTE=mciahel;2268425] The drive came with a HP computer, so support is provided by HP. They may refuse support if they don’t distribute this computer with x64.
This particular drive was built for HP.
This is an OEM drive (for HP in this case), so there is no end user support from TSST for this.
Apart from that, drivers for optical drives are part of the operating system since Windows 95 hit the market ages ago.
I guess, there need to be Sata controller drivers provided during Windows installation in order to use the drive (see post #5).
Yeah I didn’t think TSST would be very responsive - their website is clearly configured for manufacturers, not end-users.
HP has not been at all helpful. A transcript of my discourse with them was posted this past weekend to my personal blog. As you can see, it got to be a little frustrating dealing with support personnel who claimed they “weren’t trained” to deal with x64 users.
In any event, it looks as if missing SATA drivers weren’t to blame here. Something else is wrong, since the drivers _Zerocool linked me to weren’t found by Setup either (although they were recognized as compatible, which has me a little puzzled). So…I’m thinking maybe there are misisng drivers for other hardware that are to blame here? Please share any insights you might have…