same problem here, but 64 bit
stay away from those computer fix ads-tried that for something else then spent hours uninstalling and re-preferencing,etc.
(haven't tried DVDs)
believe problem lies in Vista or remotely Dell Inspiron.
trying to solve to finally use file back-up correctly,
otherwise been living with lousy "mastered" not "live file system".
THE PROBLEM IS
UNABLE TO USE ANY CD R/W WHICH HAS BEEN FORMATTED USING LIVE FILE SYSTEM.
symptons include throwing away new discs if you forget to switch to "mastered" from the default "live..." because a live disc creates a freeze upon insertion.
CD r/w mastered formating and use of, in all methods, works just fine