I bought a dvd writer (an external fantom dvd+/- RW) from newegg. It ruined 20 discs so I sent it back to newegg (I got one good dvd disc out of it). Newegg automatically charges a restocking fee, no matter what. I told them I would be willing to take a replacement, but that I wanted the rebate that went with it and asked for reimbursement of my postage. Instead, they refunded my 85% of what I paid, so I am out $21 for a drive that did not work and $10 postage. I recieved this item on the 18th and it was back in their hands by the 1st (less than 2 weeks turnaround). They demand a 7 day turnaround and they must first issue a return address and return #. Otherwise, they will not issue a full refund.
BTW, I had another drive which I burned out after writing about 300 disks with 5 coasters…so I have an idea as to what I am doing.
I have read many good reviews of newegg; but these are customers who product was working. Mine did not and they have done nothing to satisfy my complaints.
I have also contacted Fantom, and they are at least looking at the situation.
I won’t buy anything from newegg again.
Has anyone had a similar experience?