Back in early February I bought the "50 Pack" Verbatim 16X deal at Meritline with the $20 rebate. The discs arrived promptly, however, I received two 25 packs. The Meritline website stated that the rebate of $20 required the UPC from the 50 Pack, which off course I had not received. Nor was there a rebate form for the 50 pack, just the form for $10 rebate for the 25 pack. I submitted two rebates for the amount of $10 each in the same envelope and noted that I had ordered the 50 pack but received two 25 packs and therefore was eligible for the full rebate.
About a week later I receive two rebate denial forms from Verbatim actually sent from www.rebateshq.com denying the rebates because the date on the Meritline invoice did not meet the Rebate time frame. I called the rebateshq at 866-856-3964 on 02/22/05 and pointed out that the Meritline invoice date was within the rebate timeframe of 1/15/2005 to 2/15/2005. The very courteous young lady told me she would approve both of the rebate requests. A month later, I called again and was informed that only one of the rebates for $10 was approved and the other was denied because of the date of the Meritline invoice, in spite of what I had been told earlier. After some discussion with the rebateshq customer service guy he agreed to approve the other $10 and to expect the check in another 6 -8 weeks. When I pointed out that this rebate had been approved earler by the other Customer Service representative (who I had named) and that he should expedite the payment, he stated that there was nothing that he could do.
Bottom line, they keep the $10 for another 8 weeks and accrue interest on it. Multiply this process by 50,000 customers and they have made $15K to $20K a year in interest.
This is probably the toughest $20 I ever made, but I will be dammed if I will let them get away with this.