I have an HP DVD640e Lightscribe External burner. It came with SureThing CD Labeler 4 SE.
I attempted to burn my first Lightscribe DVD using the Verbatim media . Upon printing the label in SureThing CD Labeler 4 SE, I got an error message basically saying that the media was not recognized. The error message box has a button which will access the internet to check for an update to presumably fix the issue. All that pressing the button does is take you to an HP support website which consists solely of a search box. Nice tech support... You can link to the web to verify that you have the latest firmware for your drive, but that's it so far as I know.
Now for the good news. I updated the HP drivers using the file provided in the MVD.com forum post 'Lightscribe drivers here' (link below). The software then burned an image on the DVD.
Now more bad news...
I have noticed that the label images I can burn with Verbatim Lightscribe DVDs are not as crisp or as dark as those I can burn with Verbatim Lightscribe CDs. Has anyone else seen this yet?
The DVD images seems a little blurry in comparison to the CD images. I can improve the darkness of the DVD images by burning twice, but even then I don't think the image is on par with what I can burn on the CDs.
The topcoating on the Verbatim DVDs I have seems thicker than that of the CDs..
I have three ideas. I'll send an e-mail to HP and Verbatim tech support with the issue also.
1)Early manufacturing flaw on the DVDs.
2) A necessary manufacturing difference between the DVDs and CDs yielding a different quality image between the CD and DVD.
3) Some problem with the burner drivers recognizing the newer DVD disks, resulting in a lesser quality image burn.
Any confirmation of what I've experienced or help fixing the image burn quality for the Verbatim Lightscribe DVDs is greatly appreciated.