we respect your privacy and not discuss details of your account in the public.
The reason may be that you use different Installation keys
/ hardware. If you got more then one Installation Key
you should remember wich one you used on what machine.
Because they are unique, so you can not generate a new
IK and activate it, because you once bought a product.
You will need to enter the same IK on
that machine like the time you activated it.
If you need details please email support.
i have looked up your account,
to not discuss it in