Upgrade Nero

No reply from Nero support, so I thought I’d try here.

I am unable to upgrade from to Firstly it uninstalls the existing version then fails when attempting to install the new version. I have tried updating from the update button and by manually downloading the update.

Has anyone else had this problem and been able to resolve it?

does it give an error message?

I had this problem recently. What I did was download the Nero General Clean Tool, and unistalled my current version using that tool (Not the uninstall in Product Setup, or the conrol panel add or remove programs) Then rather than using my Nero disc to reinstall, I downloaded the latest trial (v7.6.9.0) and installed that. Then I simply entered my serial in product setup and voila! Hope that helps.