Uninstall problems

Newbie Forum
#1

I searched and couldn’t find anything that helped, might be the search words I used, so if any threads exist on this can you point me to them.

I want to uninstall an anti-virus prog from etrust. It came with the PC and so I used it while I saved up to buy a copy of Norton, there is no uninstall option in the programme list, and so I went for the other option of trying add/remove progs in XP. Now you would think that would work, but no it didn’t as everytime it initialised to uninstall the system crashed and I had to press reset button to get my PC back up and running.

I contacted etrust and was promised thatI would be contacted and nothing this was over a week ago and I am not wasting my time and money on phone calls.

Can anyone recommend a good third party uninstaller?

#2

spybot has a uninstall built in. Will probably label the etrust program as spyware and get rid of it for you.

#3

spybot has a uninstall built in. Will probably label the etrust program as spyware and get rid of it for you. and so you feel even better read this.

http://www.software-antivirus.com/program/ez-antivirus-review.html

#4

Now I didn’t spybot s&d had an uninstall utility, I will have to go through it’s options as I ahve that and adaware for dealing with that side of things. As I said I was using it etrust while I saved as it camew with the PC, I have contaced the PC manufacturer about how poor it is and included the link to that report, maybe they will change to a different company for trial version.

#5

it’s in the tools section almost at the bottom. If that dont kill it we can go through getting rid of a few things that will render it harmless. Run spybot and adaware in full system search / mode. Bet it will spot it. oh using spybot tools the Active X tool. If there is an Active X for it in there remove it. So it don’t phone home anymore


#6

Also if you use Adaware you should first go into your Folder options/View and check “show hidden folders” and uncheck “Hide protected operating system files”.
I read somewhere that Adaware will not check hidden files.

#7

Try starting the computer in 'safe mode" by holding F8 key down when the machine is immediately switched on. Once in safe mode, try the add/remove programs option again. Maybe the program is calling on other resources/features when you try to uninstall in windows normally. It’s worth a try…found it helps when I have had problems uninstalling other touchy software.