First let me say that when I buy software online I always save the file and any passwords or reg id to a seperate cd so that in future if I have to re-install I can.
I bought DVDRemake a little over a year ago and installed and used with no problems. About 2 weeks ago I have to reformat my main 'C' drive and re-install XP and all my other programs. When I tried to do that with DVDRemake the first screen came up and said the program was meant to install on a different computer and there was a window with a ID numberf for this computer. This is the same computer, the MB, CPU and all are same. I did add some ram and another HD but still same computer.
I sent email to the company and waited for a week and heard nothing so in fustsration a few days ago I bite the bullet and actually bought it again. In fact when I log in it shows both times I bought it. Well I waited assuming they were going to send a link to d/l but they never did. I went back online and loged in and there was a link to download so I did but I didnt get the program. I got a small file with the extension of '.php' which i dont know what to do with. I have again emailed them about this sand four days later still no answer.
It looks like they still take your money and give to help. I am at a loss on what to do next