At first I thought the problem was with WinDVD that came packaged with the drive (I guess you had to load the Record Now software first, as a requirement, before loading WinDVD WinCinema) but, I also had problems burning with various other software programs. I can't remember the details but it was the only thing that locked up my Windows XP Pro pc solid, since I installed XP Pro over 1.5 years ago.
I had to return the drive within the 14 days OfficeMax gives you for hardware like this, so I wasn't going to go into in troubleshooting. I don't have time for that.
I bought the drive at New Britian, Connecticut, USA.
I swear the people I've dealt with there are so incompetent.
The guy taking care of me got the manager for the return and walked away, even when I told him I was willing to exchange it for the same model, as long as it was Made in China. This is suppose to be the Cyberdrive, firmware upgradeble to dual format.
I just took the credit on my card and got out of there!
I'll pay a little more but I'll stick with NEC, Sony, Lite-On...etc.