Tunebite problem



I just downloaded tunebite and paid for the platinum edition after trying it out, but now, it only records the top half of whatever I am trying to record. As it is recording, there is a line through the image that it is capturing the video from and when I play the final result back, if I pause, I can see the top half, but when it plays, I can only see the bottom half. Any suggestions?


I don’t use tunebite, do they not offer support?