Hello all, I am new to the forums, so please forgive any noobish things. I just bought this computer, it is a Dell Dimension E521, and it came with a TSST Corp TS-H653A. Now yesterday is the first time I used the drive, and I made 3 backups of different movies I have. Well today when I put a new movie on my hard drive, then go to put it on the disk, I get the message “Windows encountered a problem when trying to copy this file, what do you want windows to do?” and it prompts me to retry or cancel. Well i can retry a million times and it wont do anything. I then tried to burn the backup through Nero, and that gave me an error message about insufficient ram. So then, I try to drag any file into the disc(photo, music, video, etc.) and I get the same message “Windows encountered a problem when trying to copy this file, what do you want windows to do?”. I am sorry for the long message, but I just wanted to explain the problem in detail. Someone Please Help me.
This is the message I get when I try to use Nero:
Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=184.108.40.206, size=164112 bytes, created 11/2/2004 1:54:32 PM NT-SPTI used Nero API version: 220.127.116.11 Using interface version: 18.104.22.168 Installed in: C:\Program Files\Nero\Nero 7\Core\ Application: ahead\Nero - Burning Rom Internal Version: 7, 5, 9, 0 Recorder: <TSSTcorp DVD+-RW TS-H653A>Version: D500 - HA 1 TA 0 - 22.214.171.124 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? === Scsi-Device-Map === DiskPeripheral : ST3160812AS nvata Port 0 ID 0 DMA: Off CdRomPeripheral : TSSTcorp DVD+-RW TS-H653A nvata Port 0 ID 2 DMA: Off === CDRom-Device-Map === TSSTcorp DVD+-RW TS-H653A D: CDRom0 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 83886080 (0) Byte BUFE : 0 Physical memory : 958MB (981420kB) Free physical memory: 491MB (503312kB) Memory in use : 48 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 26.4.2008 NeroAPI 12:20:11 AM #1 Phase 112 File APIProgress.cpp, Line 282 DVD-Video files reallocation started 12:20:11 AM #2 DVDREALLOC -21 File DVDVideoCompilation.cpp, Line 1294 Required file 'VTS_03_0.VOB' is not present 12:20:11 AM #3 Phase 115 File APIProgress.cpp, Line 282 DVD-Video files reallocation failed 12:20:11 AM #4 Text 0 File NeroAPIBurnFS.cpp, Line 218 Failed to realloc DVD video files Existing drivers: File 'Drivers\CDRALW2K.SYS': Ver=126.96.36.199 , size=9464 bytes, created 2/20/2008 7:05:40 PM File 'Drivers\PXHELP20.SYS': Ver=3.00.56a, size=43528 bytes, created 2/20/2008 7:05:38 PM (Prassi/Veritas driver for win 2K) Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)