TSST Corp H552D Problem - DVD+/-RW

Hi. I’m new and I have a problem.

I have a ts-h552d drive. I’ve done everything with this drive like burn DVD+/-R, CD-R, and CD-RW. However, recently when I tried to burn a data DVD on DVD+RW blank disc, it didn’t work. At first I thought it was just because it was a +RW so i bought a -RW. I tried burning data on it again and it still didn’t work.

I ran DISCInfo and this is what it showed me:
It says that my drive can read and write on DVD+/-RW discs but it won’t.

Does anyone know how to fix it?

Welcome to the forum :slight_smile:

What happens when you try to burn to the new +RW disc - does it start to burn, then fail, or does it even start to burn at all?

What software are you using?

It doesn’t burn at all. The drive won’t recognize DVD+RW and DVD-RW. But it recognizes everything else.

When I tried to burn with DVD+/-RW the drive just ejects and it says that I don’t have a blank disc in.

I used to have Cyberlink but now I use Nero.

Here are some more info on my computer.

Nero InfoTool 4.1.0.8

Drive Information

Drive : TSSTcorp CD/DVDW TS-H552D
Type : DVD±R/RW DL Recorder
Firmware Version : GA01
Buffer Size : 2 MB
Date : ?
Serial Number : TS-H552DFirmware
Vendor Specific : 0210 M
Drive Letter : E:
Location : 4:0
Mechanism : Tray
Read Speed : 48 , 40 , 32 , 24 , 16 , 9 , 8 , 4 X
Write Speed : 48 , 4 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Labelflash : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (E:)

Type : no disc inserted

System Information

AllocateCdRoms : 0

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 2

Description : Secondary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 3

Description : Primary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 4

Description : Secondary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 5

Description : Primary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: TSSTcorp CD/DVDW TS-H552D
Type : CD-Rom Drive
DMA : On
Autorun : On

Adapter 6

Description : Secondary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: ST3120213A
Type : Disk Drive
DMA : On

Hardware Information

             :   3200 MHz

Bus Speed : 133 MHz
Motherboard : Intel D101GGC
s
: Intel GC11010M.15A.0009.2006.0420.1045
Memory : 366 MB
: <Realtek HD Audio output
: Video Graphics Accelerator

ASPI Information

System ASPI : ASPI is not installed

Nero ASPI : ASPI is installed and working properly

wnaspi32.dll : 2.0.1.74 164112 bytes (null)

Installed OS Patches

(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) ‘Code 28’ Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No

Well according to your drive info, the drive should support -RW and +RW no problems.

Two questions: Do you have Alcohol 120% installed? This can often cause media recognition problems.

What’s the rated speed of the RW discs that aren’t recognised?

I don’t have Alcohol 120 installed. I don’t know what that is.

That’s exactly what I’m confused about. It says the drive supports -RW and +RW and yet it won’t recognize both. The -RW disc has 2x speed and the +RW disc has a 4x speed.

I’d say maybe try a firmware update, but it seems you’d have to go to the Gateway site for that, since the drive appears to have Gateway firmware.

I already did the firmware update. Nothing really changed.

Test the drive in SAFE MOD or in another computer.

I’ve been having trouble with mine for a few days now. It won’t recognize CDs and DVDs that I put in to play, and when I put in a blank to burn it continually tells me to “Please insert a blank disc.”

What Website should I visit to download the appropriate driver? Which one is the best one to replace the TSST TS-H552D driver?

Drivers come with the OS.