We got 25 LG BD Drives (CH08-LS10) for our workstations. I installed the hardware, but the provided OEM CyberLink Power DVD software crashes the computer when I try to run it.
Uninstalling the software also resulted in a BSOD. I tried the different patches and versions: 7.3, 8 and 9â€¦ all have the same problem.
I identified that the AV software (WFBS6.0) is interfering with Power DVD. If I uninstall the Trend Micro Security Agent, then Power DVD works and Iâ€™m also able to uninstall Power DVD without having BSODâ€™s.
The crash logs show a problem with the TMBMSRV.exe.
Iâ€™m holding off deployment of Power DVD on the workstations, but I have been able to duplicate the issue on 3 different workstations/laptops.
Anyone heard of this issue, any workarounds? I understand some users using Comodo AV also experience a similar problem.
The kick out of this software interaction issue is that CyberLinkâ€™s CEO used to be Exec VP at Tend Microâ€¦