Troubleshooting OEM 1620 DVD burn problem
I recently purchased a Pacific Digital Mach 16 burner, which is an OEM DW-1620. After installing it in my XP machine, I ran into a problem burning DVD’s. The following is a brief history and the subsequent troubleshooting I did.
- Purchased Mach 16 at the end of December, and successfully installed it. Initial burns of CD’s seemed successful.
- Early January, I attempted to burn a DVD+. At 99% of the burn, Roxio 6 seemed to hang. The red burner light was going on and off without a burn completion. Ending Roxio’s task did not stop the burner, and I couldn’t eject the DVD. Shutdown of machine. This attempt occurred several times with the same shutdown necessary to kill the burn session.
- Upgraded firmware to G7P9, still no help.
- Early this week, after continuing to troubleshoot this issue, the drive failed to recognize any disk. It’s as if the laser was dead. Off to Staples to get a replacement.
- Received replacement from Staples. Another DW-1620 with G7H9. Installed drive on XP machine and started to burn a DVD. Failed again!
- Upgraded firmware to G7M9. Tried again with same failure.
- Upgraded Roxio 6 to 7. No help.
- Varied write speeds to media. No help.
- Moved 1620 to another machine with W2K on it. Installed Sonic Recorder that came with burner. Loaded all updates from Benq site. Burn seemed successful but failed on Verification of DVD.
- Updated firmware to G7P9. Tried two other brands of DVD’s. No help.
- Found Nero CDSpeed, and started to do some more testing, using Create Data Disk and then running Disk Quality Test. Running Disk Quality Test failed with NO ADDITIONAL SENSE INFORMATION (000000). (See attachment 1.)
- Went to store and bought Fujifilm DVD+. Same test, same failure. (See attachment 2)
- I have a Samsung SW-240 CD burner, and I thought to run a compare by installing it on the XP machine. Ran Create Data Disk on CD burner using a TDK CD-R and then the Quality Test. The Samsung test ran well.
- Ran the Create Data Disk on the 1620 using a TDK CD-R. It completed but there seemed to be a lot of jitter. (See attachment 3)
- Ran the Create Data Disk on another DVD burner using the Fujifilm DVD+, and used this disk to run the Quality test on the 1620. Same bad results. (See attachment 4)
Bottom line, is this second 1620 a bad unit? Any help would be appreciated.