Troubleshooting help - DVD Drive will sometimes not recognise some original DVD/Games

Hello all, thanks in advance for your help.

My problem is with my HP Compaq Presario V5000 laptop i am having a problem with my DVD Drive, it sometimes will not recognise origonal DVDs it just gives me a empty drive i know the hardware is fine as other DVDs work without problem. Another issue which has been creeping up is that when installing a new game on my system it often installs right through CD1 then when insert CD2 it will say the drive is empty. it has happened on a few new games too.

I have a feeling i need to alter the settings but cant find what is needed. the device manager info for the device is HL-DT-ST DVDRAM GMA-4082N

Again any help would be greatly appreciated

Yes Please could someone help I have the same exact problem!!! :a :a :a

Some game CDs/DVDs have quirky copy protections.

Also installed bad software like Alcohol can cause much trouble.

Cleaning the drive should be the first step.