when I put a disk in I get an error message NO READ.It does that even when a lens cleaner is inserted, so it does not play or clean. I have phoned panasonic and they said that the softwre may be corrupt and it will have to be taken to an authorised repairer.
Welcome to the forum
It would help if we know whether you’re asking about an internal/external PC/laptop drive, or a standalone machine
By the error I would guess you’re talking about a standalone unit. If it’s still under warranty, I would get it serviced.
EDIT: Silly me, I didn’t look at the linked product…haha :o…my advice to get it serviced if it’s still under warranty still stands, though.