Trouble shooting

when I put a disk in I get an error message NO READ.It does that even when a lens cleaner is inserted, so it does not play or clean. I have phoned panasonic and they said that the softwre may be corrupt and it will have to be taken to an authorised repairer.

Welcome to the forum :slight_smile:

It would help if we know whether you’re asking about an internal/external PC/laptop drive, or a standalone machine :wink:

By the error I would guess you’re talking about a standalone unit. If it’s still under warranty, I would get it serviced.

EDIT: Silly me, I didn’t look at the linked product…haha :o…my advice to get it serviced if it’s still under warranty still stands, though.