Not sure if this is the correct forum, but if anybody could help it would be greatly appreciated…
I bought a retail BenQ 1620 from TigerDirect and it just arrived. I’ve been trying to install it in my aging PC and am having trouble. I have never owned a burner of any type. Nor have I had a DVD drive of any type in this computer. I first of all wanted to see if I could view a DVD movie, but can’t get that to work. When I try to install InterVideo WinCinema that came with the drive, I get the following error message: “This is not a qualified Machine”. Sonic RecordNow installed fine and updated itself to version 7.21.
I tried to update the 1620’s firmware…it came with B7C9 and I tried to update to B7P9. When I do this, I get the error: “No Device Found”.
The 1620 shows up in My Computer and I can explore it okay. As far as media, the only thing I’ve been able to play are CD’s. I have tried other troubleshooting measures, but I’ll refrain from listing to keep this from getting too long.
Here are my system specs:
Dell XPS T600 w/ PIII 600mhz
Intel SE440BX-3 motherboard
3dfx Voodoo3 3000D 16MB AGP video card
On IDE primary: LG CRD-8400B CD-ROM master & Seagate STT20000A tape drive slave
On IDE secondary: BenQ 1620 master. I installed using the IDE cable that came with the BenQ.
For some reason when I bought this computer it came with a Promise Ultra ATA 66 PCI IDE controller. My hard drive is connected to that.
If you need more info, let me know. Thanks!