Well one more round of emails from Gateway. This time they walked me through how to trouble shoot Windows operating system automatic update issues on the Windows update site. No I’m not kidding. I find it hard to believe that they are even reading what my complaint actually is.
Here is a part of the email:
To have Windows install important updates as they become available, turn on automatic updating. Important updates provide significant benefits, such as improved security and reliability. You can also set Windows to automatically install recommended updates, which can address non-critical problems and help enhance your computing experience. Optional updates are not downloaded or installed automatically.
Turn automatic updating on or off http://windowshelp.microsoft.com/Windows/en-US Help/61fb9ef2-03c9-4a03-9b78-95bed6e508331033.mspx
Furthermore, to install optional updates, you need to review and then select them from the list of updates that Windows finds for your computer. Optional updates are not installed automatically.
Open Windows Update by clicking the Start button, clicking All
Programs, and then clicking Windows Update.
In the left pane, click Check for updates, and then wait while
Windows looks for the latest updates for your computer.
If any updates are found, click View available updates.
Select the optional updates that you want, and then click Install.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
I highly recommend you also to use the Gateway Update. It is an
automated driver update utility that can scan your computer and find the latest drivers for you automatically.
I appreciate the time you took to write us and I hope that the
information I have provided above is helpful in resolving your issues.
Please reply to this message if you require further assistance with this issue. If your reply is received while I am out of the office, to ensure a speedy resolution, your issue will be handled by one of my colleagues.