Hi, now, we need to confirm with you the kind of your Blu-ray disc, BDMV or BDAV?
Please just open " my computer", find the loading Blu-ray disc, right click and choose open to display all structure of the disc, and then tell us its kind.
If you have tried other discs and please tell us how many discs do you have with the same problem?
Also, if you could send us the purchase link which used to buy this Blu-ray disc?
Maybe we need this disc for a further test.