Ah, the joys of the laymen in the expert’s vicinity… don’t i know all about it. It will however never ever end and the best the expert can do is either refuse or go with the flow.
About fifteen years ago i gradually lost contact with almost all my family and friends. The reason: I stopped giving them free technical support at their convenience. I’ve had IT requests at weddings, christmas dinners, birthdays and even funerals. When i got angry about it, they never contacted ever again. So much for family.
At the moment all social contact is gradually restored, much thanks to my wife and our little daughter, but still sometimes this cousin or uncle will ask for technical support but nowadays i just say no, ask them to ask this again at a convienient time for me, or ask a very generous amount of money for my expertise.
At the internet it’s different. I still like to help people with their technical problems, but on my terms. I choose which topic to open and what to respond. I hate it when people don’t think for themselves, but i’ve learned to accept that sometimes people just don’t care.
It should work, it doesn’t, they need it now and they have a problem now and need help asap. If i offer advice and they get angry about it, it’s their loss, not mine. If i refuse to help them further, that’s my choice and they can get all angry about it, but i really don’t care.
There’s another reason why some technical devices aren’t easy: They aren’t designed for easiness. There is a lot of money in consultancy and half-expertise. I’ve seen SAP consultants talking jibberish to impressed clients. I’ve seen people accepting HDMI as if it were a new flavor, no clue what it is, but “it looked so nice in the store”. I’ve seen people accepting bittorrent as a download system for free movies without knowing what the hell the thing is doing on your system. People who don’t use the very expensive satnav in their cars because they haven’t a clue which button to press. I’ve seen it all and i’m not even surprised at it. People don’t want complex processes, even if they own a very complex device.