I'm sorry you are having problems. Mine copied perfectly and the copy plays on a PC and PS3. The clone took 40 minutes but the compression took 3 hours on a very powerful computer. It is a 50% compression but the copy is outstanding. I only sent my comment in because the software seemed to work fine. On difficult Blu-ray disks I use the Clone method then compress the ISO. It is faster and in addition it seems to work better on highly protected DVD's.
The bad disk rumor may be true?