yes, and Meritline doesn't apologize for its high shipping by UPS. They'll give you something like "all we can say is sorry, since UPS is a very reliable shipper." Just the stuff I read at resellerratings on their customer service was quite bad for the cases where they got a negative rating. What's more, they told people to 'email them' for what was assumed to be a possible resolution. If you're a top-of-the-line retailer, you'll leave all responses out there for all to see, because you'll have nothing to be ashamed of, since you'll be in the business of handling it right the first time. When I looked up their reviews on Bizrate, there was a lot of general commentary, with little that was specific. It seemed very 'inflated' to me--as if people from their own company wrote them (because those responses were largely of the same poor English grammar and constructions as messages from Meritline have been).