[qanda]This question is published in the hardware section for the LG Super Multi Blue Blu-ray Disc Rewriter. Click here to view full specs.[/qanda]Purchased new PC, 6wks ago. DVD drive on off, now off completely, error message (41) Windows does not recognise hardware, returning unit to supplier not an option, I’m disabled person.
Can you tell us what brand and model number of your PC?
Do you have warranty for the unit or the LG Blu-ray drive?
My PC is a new purpose built unit, c/w BluRay .LG-DT-ST BDDVDRW GGC-H20L Windows message (cannot find hardware device error 19) configiration in the registry is incomplete. This device did work on occassions by going back to restore points, no more restore available.
PC Hand Made All parts under warrenty all hardware checks out
First try uninstalling the device from within Device Manager. Reboot and see if the operating system finds the drive.
Have you tried the steps outlined in this article from Microsoft? http://support.microsoft.com/kb/314060 It would apply for the error message 41 I believe.