Strange problem dvd writer

I have an very strange problem with the intern and external dvd writer. The writers are to see in Device Manager.But when i want to burn an DVD the burning program say No disk. I can play music cd’s with it. I have asking Acer about this problem but no solution for it. I have even removed the software of it and restart the Laptop.But nothing.

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Is any other application accessing the drive?
Can you retry booting in safe mode and reproduce that problem?.

Hm, I only made a short test and had the same prob with W10 and CDBurnerXP. After a short time the Windows-Explorer “4,37GB of 4,37GB free” disappear after a short time, it looks like no media inserted, CDBurnerXP show “No compatible drive”

Usually I use W7 or 8.1, W10 is unusable for me burn-PC because Nero 12 Essentials had often crashes