I rma'd my drive to BenQ. After dropping it off in person, I finally got the drive back 2-3 weeks and many angry calls later. They said they would give me a new drive, not a refurbished or fixed one. My old drive came with a retail firmware, although it was a bulk drive. This new one has bulk firmware. Nero InfoTool identifies it strangly as "[0:1] I:\ATAPI DVD DD 2x16x4x16" with a G7L9 firmware. Anyone seen this normenclature before? Should I have any problem upgrading to the B7T9?