REFORMAT AND RELOAD WINDOWS.
I had a person mail my neighbor their laptop for me to repair. They had paid Iyogi over 150 dollars, and spent many hours on the phone with them. Their final answer is the one so many give. Reformat your hard drive and reload windows. I have never had to reformat a hard drive and reload everything to fix a windows problem When I got it I found it would restart as soon as you tried to do anything on the computer. I went to safe mode and disabled the Iyogi software they had starting with the computer and that fixed the problem of restarts. The problem he had that they were trying to fix was he could not get on the internet. I went it and deleted one entry for tcpip in the registry restarted and it replace the tcpip entry in the registry and the problem with not connecting to the internet was fixed. I cannot believe that people pay these so call computer experts all this money just to be told to reformat and reload windows.