Here's my story.
It's been a long while back.
MS had free tech service for Vista SP2 so I thought I would take advantage of it to see if MS could fix a problem or give me a good answer.
In the long run I got neither . Even when it was bumped up to what MS calls level 3.
I spent about 6 hours on the phone . This was about 5 calls if I remember correctly.
The second level tech had me do what amounted to a "reload" .
I had backups that put the computer to it's out of the box state.
The problem was still there . That's what got me to level 3.
This is the problem & Windows 7 on my laptop which I got later also has this problem .
Windows Explorer won't view the files on a DVD recorded in -VR mode .
At first it viewed this type DVD as a blank disc .
I can't remember what I did now but I finally got Windows Explorer to "Open" the DVD. All it shows is a desktop.ini file which isn't actually burned on this DVD.
I've posted this before but WindowsXP Pro SP3 can open & view the files & so can Windows 98 SE .
The level 3 tech said that there would be a Windows Update fix for this .
That was the final resolution.
I've been updating for 5 years now so far no fix.
So if MS can't get their own OS to work or even know why .
What can we expect from other so called techs ?
It's been a long time but I think MS usually charges $50.00 per hour or more for this type support.
One other note that I've also posted about this is IsoBuster can open the DVD in Vista & see the files on it. It can't always extract them . Kind of hit & miss on that.
If I copy & paste the files with my older computer with XP to a folder.
I can move that with an external HDD to my Vista computer . It can view & play the files. So it is not an inability to work with these files . It just can't do it from the DVD with w Windows Explorer. Or any software that depends on this to open or load files.